Heather Gordon Spa & Wellness

We have a 24-hour cancellation policy for all appointments. If you are unable to make your appointment, notify us at least 24 hours before your appointment, and your appointment will be released without any fee. CANCELLATIONS ARE ONLY ACCEPTED VIA PHONE OR EMAIL. Cancellations and reschedules cannot be made or requested outside of these methods. Cancellations and reschedules are not valid if submitted via any other method outside of calling and speaking with our spa coordinator or through email. Social media of any kind affiliated with our spa and our online/offline chatting system are not acceptable avenues of communication for reschedules or cancellations. Late cancels that notify us outside the 24-hour window will be charged a $50 late cancel fee for services or appointments $70 & under. Services or appointments over $70 will be charged 50% of the total cost of the services scheduled. Late/last minute reschedules that notify us outside the 24-hour window will be charged a $50 reschedule fee due immediately. Late canceling your appointment within 8 hours of the service will result in 50% of the service being charged. A No Call/No Show will be charged the full price [100%] of the service that was booked. If card declines, you will not be able to book another appointment with us until you pay for the missed appointment. We do this because we reserve your appointment for you and turn others away for that reserved time. In regard to discounted services: the discount will automatically be removed, and you will be charged the full price of service for your No Call/No Show or Late Canceled appointments. In regard to Plasmas Pen, Cosmetic (PMU) Tattoo, and Tiny Tattoo services: All booked plasma pen, cosmetic tattoo and tiny tattoo services require a deposit of 50% of the service cost at time of booking appointment. All deposits are non-refundable and cannot not credited or transfered to other services if you cancel your appointment. Rescheduling/cancelling all plasma pen and tattoo appointments after the 24 hour policy will result in loss of deposit. Cancelling of an appointment with a deposit within the 24 hour policy and without a rescheduled date will result in loss of deposit. We do not hold deposits. Reschedule with Deposits: One time courtesy reschedule with deposits. Any appointment that has a service that requires a deposit, deposits are consequence free for the first reschedule within the 24 hour Policy. A secondary reschedule of an appointment with a deposit will result in loss of that deposit. No exceptions. Late Cancel of Plasmas Pen, Cosmetic (PMU) Tattoo, and Tiny Tattoo services: Should you late cancel you PMU appointment the day of the service, you will be charged 50% of the remaining balance.